AI Training Needs Analysis Survey

AI Training Needs Analysis Survey

[Organisation Name] · Estimated time: 10–15 minutes

This survey has been prepared to design the AI training offered to [Organisation Name] employees around real needs. It is not a test, and there are no right or wrong answers. Your answers will be evaluated anonymously.

A. Your role

A1. Which unit do you work in?

• ☐ [Unit 1]
• ☐ [Unit 2]
• ☐ [Unit 3]
• ☐ Other: ______

A2. What is your role level?

• ☐ Senior management
• ☐ Middle management
• ☐ Specialist / employee
• ☐ Technical team (software, data, infrastructure)

B. Current use

B1. How often do you use AI tools (ChatGPT, Copilot, Gemini, Claude, etc.) for work?

• ☐ I have never used them
• ☐ I have tried them a few times
• ☐ A few times a week
• ☐ Every day

B2. Which accounts do you use these tools with? (You may choose more than one)

• ☐ An account or tool provided by the organisation
• ☐ A free personal account
• ☐ A paid personal account
• ☐ I don't use them

B3. What do you use AI for? (You may choose more than one)

• ☐ Drafting emails and correspondence
• ☐ Summarising documents or meeting notes
• ☐ Preparing reports, presentations or content
• ☐ Data analysis and spreadsheet work
• ☐ Translation
• ☐ Research and finding information
• ☐ Writing or reviewing code
• ☐ I don't use it
• ☐ Other: ______

C. Knowledge and skills

For each question, choose the statement that fits you best.

C1. What do you usually do when writing instructions (prompts) for AI?

• ☐ I haven't tried yet
• ☐ I write a short question and give up if the result isn't what I expected
• ☐ I give context and the format I want, and improve the answer with feedback
• ☐ I write structured instructions with a role, context, examples and limits, and share the ones that work with my team

C2. What do you do before putting information or a figure from AI into a report?

• ☐ I don't use AI output for work
• ☐ I usually use it as it is
• ☐ I check the parts that seem odd to me
• ☐ I always verify figures, names, dates and sources against primary sources

C3. How well can you judge where AI will and won't help in your work?

• ☐ I have no idea
• ☐ I have heard what it can do in general but can't apply it to my own work
• ☐ I know how to use it for a few of my tasks
• ☐ I can identify and propose tasks in my team's processes that AI could improve

C4. What do you know about convincing but false information produced by AI (hallucination)?

• ☐ This is the first time I've heard of it
• ☐ I've heard of it but don't know why it happens
• ☐ I know why it happens and use AI carefully because of it
• ☐ I can apply methods that reduce the risk (asking for sources, verification, grounding answers in company documents)

D. Risk awareness

D1. You want AI to summarise a customer complaint email that contains the customer's name, phone number and account number. What do you do?

• ☐ Paste the email as it is into an AI tool on my personal account
• ☐ Remove the personal details and paste it into a tool on my personal account
• ☐ Use only a tool approved by the organisation, in line with the rules
• ☐ I'm not sure what I should do

D2. What do you know about our organisation's rules on using AI tools?

• ☐ I didn't know there were such rules
• ☐ I know there are rules but not what they say
• ☐ I know the rules and follow them
• ☐ Our organisation doesn't have rules on this yet

D3. How clearly do you know which information must not be entered into AI tools?

• ☐ I've never thought about it
• ☐ Roughly, but I'm not sure
• ☐ I know personal and confidential data must not go into unapproved tools
• ☐ I know which data class may go into which tool and could explain it to my team

E. Needs and preferences

E1. Which topics would you like training on? (Choose up to 3)

• ☐ Core AI concepts and limits
• ☐ Using generative AI safely (data protection, confidential data)
• ☐ Prompting and productivity for my own work
• ☐ Data analysis and reporting with AI
• ☐ AI agents and process automation
• ☐ AI strategy and choosing use cases (for managers)
• ☐ Regulation and responsible AI
• ☐ Technical topics (data science, LLM applications, MLOps)

E2. Which training format do you prefer?

• ☐ On-site
• ☐ Live online
• ☐ Blended (on-site and online)
• ☐ No preference

E3. How much time could you set aside for a training session?

• ☐ A single 2–3 hour session
• ☐ Half a day
• ☐ One day
• ☐ Short sessions spread over several weeks

E4. Which task would you most like AI to make easier?

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E5. Is there anything else you would like to add?

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Thank you for taking part.