Business Teams & Analysts

AI Agents & Process Automation

What are AI agents and what work can they take on? Automating repetitive business processes with no-code agent and automation tools, with security and human oversight.

  • 1 day
  • Business units, analysts, specialists
  • On-site or online
  • Certificate of attendance

What you will learn

  • Understand what AI agents are and how they differ from chat assistants
  • Identify and prioritise processes that agents can automate
  • Build simple agent and automation flows without code
  • Apply security, permission and human-approval rules when using agents

Course content

  1. From chat assistants to agents: concepts and enterprise examples
  2. Identifying and prioritising processes suited to automation
  3. Hands-on with no-code agent and automation tools
  4. Connecting to corporate data and tools: possibilities and limits
  5. Security, permissions, human approval and measuring success

Who should attend

  • Process owners and business unit managers
  • Operations, finance and customer service teams
  • Digital transformation and process improvement teams

Prerequisites

Basic experience with generative AI tools is sufficient.

Course content is tailored to your organisation's needs. All programmes can be delivered on-site at your premises or online. Participants who complete a programme receive a certificate of attendance.

Frequently Asked Questions

Do participants need coding skills?

No. The training is designed for process owners and business teams using no-code agent and automation tools.

Which tools are used?

Preferably the platforms your organisation uses or plans to use. The concepts and security principles are tool-independent.

Does it cover security?

Yes. Permissions, prompt injection, human approval and agent traceability are core topics.

Can you build agents connected to our enterprise systems?

Yes. The training helps business teams build simple flows themselves; for agents connected to enterprise systems we can work together through our Generative AI & LLM Solutions service.

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Related articles

5 October 2026 · 3 min read

What Are AI Agents? How Companies Are Using Them

AI agents don't just chat; they use tools and run workflows. How agents differ from chat assistants, enterprise use cases, the risks and how to get started.

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Tell us which programmes you are interested in, the number of participants and the preferred format, and we will prepare a tailored proposal.