What you will learn
- Understand what AI agents are and how they differ from chat assistants
- Identify and prioritise processes that agents can automate
- Build simple agent and automation flows without code
- Apply security, permission and human-approval rules when using agents
Course content
- From chat assistants to agents: concepts and enterprise examples
- Identifying and prioritising processes suited to automation
- Hands-on with no-code agent and automation tools
- Connecting to corporate data and tools: possibilities and limits
- Security, permissions, human approval and measuring success
Who should attend
- Process owners and business unit managers
- Operations, finance and customer service teams
- Digital transformation and process improvement teams
Prerequisites
Basic experience with generative AI tools is sufficient.
Course content is tailored to your organisation's needs. All programmes can be delivered on-site at your premises or online. Participants who complete a programme receive a certificate of attendance.